Faqs

Billing (7)

When does my credit card get charged?

Your credit card will be charged at midnight on the day that your appointment takes place. You will receive an automated email with the transaction summary to notify you when and how much your card is charged.

What’s your cancellation policy?

You are free to cancel your service at any time, however, we have a $30 SAME DAY CANCELLATION FEE which is charged if you cancel after 5pm on the evening prior to your scheduled appointment.

Do I have to leave a tip?

Tips are not required but are certainly appreciated by our cleaners.

How do I pay for my cleaning service?

All cleans require a credit card payment. You may pay by Visa, or Mastercard only. We DO NOT accept cash or checks. Payment is due the day the service is performed.

How much does it cost?

Our pricing is based on the size of your home and the desired level of service. You can get a cleaning quote online to find the pricing for your specific needs.

Will I have any liability or need to pay any taxes if I hire a cleaner?

No. we are fully insured, licensed and bonded for your protection and ours.

Most homeowners are unaware of the risks of hiring independent cleaners, who often pass the liability for work-related injuries and the responsibility of payroll taxes onto their clients.

As a professional cleaning service, we are responsible for all elements of our staff’s employment, including payroll taxes and Workman’s Compensation in the event of an injury. The only thing you ever need to worry about is how we can best serve you.

Why Is My Credit Card Required?

We only accept credit card payment and billing information is required to hold a reservation. You will not be charged until the appointment has been confirmed as completed.  A credit card is required even if you have a gift card or coupon/voucher code. Your card will only be charged if your Cleaning Professional requires additional time (with your approval) or in the case of last-minute cancellations.  Cancellations without 24 hours notice will be charged a penalty fee of $40. The Cleaning Professional gave up another job to accept yours, so we feel they should be compensated if they’re cancelled on without sufficient notice.

Your credit card information is not shared with the cleaner or any third-parties.  Rest assured, your billing information is safe.

Services (5)

What time does the cleaner arrive?

We can’t guarantee what time cleaners will arrive because each home gets the attention it deserves and not a pre-determined amount of time. Still, most homes fall easily into regularly scheduled cleaning work hours between 8 a.m. to 5 p.m., Monday – Friday, and Saturday 8am – 2 p.m. If for any reason you require a more precise time of arrival, we will work with you for a convenient solution.

What should i do before my cleaning?

To make our cleaning services more efficient, we ask that you pick up clothing, toys and other household items on the floor prior to a visit from our maid cleaning service.

Do you guarantee your work?

Yes! We have a 100% satisfaction guaranteed policy.

Our goal is to give you the best cleaning possible each time. If something is not done to your satisfaction, call us within 24 hours and we will correct it for free.

How often should I have my home cleaned?

We will schedule according to your needs. We offer regular cleaning service on a weekly, bi-weekly and monthly basis. In addition, we are available for special one-time cleans. These include move-in/move-outs, deep cleans, new construction clean up, and occasional maintenance cleans for customers that just need a little extra help.

 

Do you use cleaning products that are safe for all surfaces?

All of our cleaners use Green cleaning products that are safe for all surfaces, including: stainless steel, tiles, glass, wood, etc.

General (8)

Who will be cleaning my home and Can I trust them?

Our cleaning professionals are trained, bonded, insured and have passed a background and reference check. Our cleaners are part-time or full-time employees of our company, not independent contractors.

Do I have to be home while you clean?

You do not have to be home for your clean as long as your cleaner has proper directions for entering and exiting your home. Please input these instructions when booking your appointment.

Many of our customers provide us with a key to their home and, when necessary, alarm codes. We keep your keys and access information extremely secure.

Are you insured and bonded?

Yes, Can I have your dirt is insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 24 hours; and we will promptly make every effort to have the item repaired or replaced.

Are you pet friendly and safe?

We like pets, pets are not a problem. However, we do need to be notified if you own pets, and we like to know their names. If you think your pet may become overly anxious while we are there, please make temporary arrangements while we are in your home. If you have any special requests regarding your pets, or there are any special circumstances we should be aware of, you can leave detailed pet instructions during the online scheduling process.

What if my cleaning schedule falls on a holiday?

If your scheduled cleaning falls on a holiday, we will contact you approximately one month in advance to reschedule for a more convenient time when house cleanings fall on holidays. Our office observes the following holidays: Christmas, New Year’s Day, Memorial Day, Independence Day, Labor Day, and Thanksgiving.

Will I always have the same house cleaner?

If you’re happy with your cleaner you had, we’re happy to send them to all of your appointments. You just have to contact us to let us know and we’ll make every effort to send the same cleaner to your home for each visit.  We want you to enjoy the kind of cleaning service that allows you to never think twice about it. 

However, if circumstances demand a staffing change, you will be notified that a different cleaner needs to come to your home. We make sure that every employee is extensively trained to utilize the same efficient, effective cleaning techniques.

Do I have to sign a contract?

No. There are no contracts to sign. We are happy to earn your business each time we clean.

What is your service guarantee?

24-Hour Guarantee

If you are not completely satisfied with your cleaning, please contact us support@canihaveyourdirt.com or 1-866-643-4311 within 24 hours of your service and we will happily return to re-clean the specific areas that you are dissatisfied with.

Refund Policy

Since cleaning is a very personalized and subjective service, we cannot offer refunds to clients. However, we want you to be 100% satisfied with Can I Have Your Dirt cleaning services. Please contact us at 1-866-643-4311 if you are dissatisfied with your cleaning. There are no refunds for gift certificate purchases.

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